These Terms govern the AI Front Desk and related services provided by BlueStone Webworks ("we," "us"). By purchasing or using the services, you ("you," "Client") agree to these Terms. Please read the billing, cancellation, and refund sections carefully.
01 What we provide
We design, build, and operate an AI receptionist ("AI Front Desk") and related services for your business — which may include: a 24/7 AI phone assistant that answers calls and books appointments, automatic call-backs on missed calls and new leads (speed-to-lead), customer-reactivation calls, phone follow-up on unclosed quotes, and (as a separate add-on) a website. Exactly what's included depends on the plan you purchase.
02 Plans & billing Please read
- Each plan has a one-time setup fee (to design, build, train, and launch your system) and a recurring monthly fee (to keep it running and supported).
- Your one-time setup fee is charged today; your first monthly payment begins 30 days later. For example, the Full Growth Suite is $2,000 today (setup), then $500/month starting 30 days after you sign up.
- The monthly fee then renews automatically each month at the stated price until you cancel. All prices are in U.S. dollars.
- Payments are processed by Stripe. You authorize us to charge your payment method for the setup fee and the recurring monthly fee.
03 Auto-renewal & cancellation
- Your monthly plan renews automatically until you cancel — this is disclosed at checkout and here.
- You can cancel anytime — use the self-serve cancellation link included in every receipt, or email us. No long-term contract, no cancellation fee, no phone call required.
- Cancellation takes effect at the end of your current paid month; your service continues through the period you've paid for.
- On cancellation, your phone number and your customer data remain yours — we'll help you point your line back — and we deactivate the AI.
04 Refunds
- Setup fee: because it pays for custom, done-for-you build work, it is refundable in full only if you cancel before we begin building your system (less any third-party costs already incurred on your behalf, such as a phone number). Once we've started the build, the setup fee is non-refundable, as it pays for work performed.
- Monthly fee: billed in advance and non-refundable, including no partial-month refunds. You can cancel anytime to stop all future charges; you keep the service through the month you've paid for.
- If something goes wrong, contact us first — we'd always rather make it right than see a chargeback.
05 Setup & your responsibilities
- We build your system from the information you provide in onboarding (services, hours, pricing guidance, service area, booking rules, etc.). You confirm this information is accurate and that you have the rights to any materials you supply.
- You'll have the opportunity to review and approve your AI before it goes live.
- You're responsible for maintaining your own accounts (calendar, phone line) as needed for the service to operate.
06 Call recording & the AI
- To answer and book calls, the AI processes and may record calls. We include a recording/automated-assistant disclosure in the greeting.
- You authorize us to operate the AI on your business line, and you are responsible for ensuring any caller-notification or consent requirements applicable to your business are met — we help you configure the disclosure correctly.
- The AI provides general information only and never gives binding price quotes or guarantees of service; final pricing and commitments always come from you or your technician.
07 Honest limits — no guarantees
We never guarantee call volume, bookings, revenue, search rankings, or any specific business result — anyone who does is guessing. The AI answers and books the calls that come in; results vary by business and market. Reporting shows you real numbers each month.
08 Your number, your data
Your phone number and your customers' information remain yours. We use them only to provide the service. If you leave, you keep your data and we help you transition your line back. We handle data as described in our Privacy Policy.
09 Acceptable use
You agree not to use the service for any unlawful, deceptive, harassing, or abusive purpose, or in any way that violates telemarketing, consumer-protection, or telecommunications laws. We may suspend service for misuse.
10 Third-party services
The service relies on third-party providers (including Stripe, telephony and voice-AI providers, and Google). Your use is also subject to their terms, and we are not responsible for their outages or actions. We aim for high reliability but do not guarantee uninterrupted service.
11 Intellectual property
We retain all rights in our platform, tools, prompts, and methods. You retain ownership of your business content, your customer data, and any website we build for you. You receive a limited right to use the configured service while your plan is active.
12 Liability
To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, or for lost business, calls, or revenue.
13 Indemnification
You agree to indemnify us against claims arising from the information or materials you provide, your instructions, or your failure to meet notification/consent requirements applicable to your business.
14 Changes
We may update these Terms; the effective date above will change and material changes will be communicated. Continued use after an update means you accept the revised Terms.
15 Governing law
These Terms are governed by the laws of the State of California, and any dispute will be resolved in the state or federal courts located in Sacramento County, California.